Q: Do you charge by the hour or do you charge a flat rate?
A: We charge hourly rates.
Q: Do you have a travel charge?
A: We do not have a hourly travel charge for services in our local service area.
Q: When does my time start for the hourly rate?
A: When we arrive at your starting location(for local services only- please ask if your move is in our local service area).
Q: How long does it take to move?
A: The amount of time it takes depends on variables such as: the size of the current location you are in, how far away you are moving, the amount of items you have, the total number of boxes, degree of difficulty of moving large items, stairs, tight turns, how far away the moving truck is to the entrance of the home, etc. Once you have given us a description of your move we should be able to give you a good estimation of the time it will take.
Q: How can I keep costs down during my move?
A: When speaking with the owner, mention any concerns you have. After getting a thorough description of the items being moved, the owner will be able to give you a good estimate of time and cost. However, keep in mind that moving is not an exact science and that figure could change a little bit on the day of the move. But a good way to keep costs down is to be as prepared as possible for when the movers arrive to cut down on using any unnecessary time.
Money Saving Tip: Moving boxes are one of the most time consuming areas of a move, so try to use the same size boxes as much as you can. Be sure they are taped up and labeled correctly for the movers. Get all boxes plastic tubs/bins stacked up as close to the front door as you can so the movers can just place them on the dolly and go(99% of time boxes are the first thing the movers will put on the truck). Be sure each box is less than 40 pounds(overloaded boxes can be dangerous to move and they also take up more time and manpower to move).
Money Saving Tip: Also, while the movers will be happy to do so, disassembly of furniture takes up time as well. Try to disassemble any beds, desks and tables.
Money Saving Tip: You should also try to move as many small and loose items as you can before the movers arrive so they can concentrate on the big stuff. Loose items around the house and garage areas can add as much as 50% more time to your move.
Q: Should I clean my furniture before the movers arrive?
A: Please do not be clean with furniture polish or cleaner because it may make the furniture very slippery to hold on to. We do require that you remove dust and pet hair from all furniture items before we arrive(A cotton rag, vacuum cleaner and/or duster work well).
Q: Should I tip my movers?
A: While there are not set guidelines for gratuity, keep in mind that the moving industry is a service industry. If you feel that the job was done efficiently and accurately, feel free to tip your movers accordingly. You may give it to the crew leader who will later disperse the amount evenly throughout the crew.
Q: What should I do with hazardous items?
A: By law moving companies are restricted from moving items such as flammables and firearms.